I demanded to speak to one as this was an outrageous claim.I was put on hold and after 30 minutes of waiting, I was told that there were no supervisors for me and that they don’t have a schedule for that kind of thing, but I would be getting a call back anytime within the next 24 to 48 hours. At this point, I just wanted to understand why the software would flag my unmodified console.Not banned either.” followed by “oh, and their added security has already been defeated. [UPDATE 6] I went to Microsoft today and handed my Xbox over to Stephen Toulouse so that he can investigate the problem. The things that he described, I have nowhere near the capabilities to do.[UPDATE 7] According to the comments and message boards that I have been looking around on, the speculation is that the firmware is not compatible with Samsung DVD drives. [UPDATE 8] I just got off the phone with someone at MS who is investigating my console. He said that while there are people who do that intentionally, some people get caught up in it unintentionally.There are even more posts on this topic on with other users having the same issue.When they attempt to contact Xbox Support, they are treated with the same attitude.I then asked to be transferred to that department’s service line as he assured me that they had one.He asked for my gamertag and then told me that he was transferring me and did so before telling me his name.
This is due to the TV trying to find the input when the console went into error mode.
He has offered to look into my case, hopefully this can be resolved.
Whatever information the support people had was totally incorrect and I will take care of that separately.”.
I suggested that the Policy and Enforcement department might be behind this and he immediately confirmed that fact.
I asked for all of his information (name, reference number, etc) so that I could have that information for the callback.